Posts Tagged ‘hardware information’

VMware Standalone Converter 5.1.0: Error: Unable to obtain hardware information for the selected machine.

May 29, 2013

converter

With updating of VMware Infrastructure to 5.1; I also installed the latest Standalone Converter 5.1.0. While doing P2V conversions with Windows Server 2008 R2; I faced a few problems.

With Converter 5.1 Build 1087880: Was constantly getting the error:

Unable to obtain hardware information for the selected machine.

I made sure to follow the checklist given on VMware KB 1016330 but to no avail. Hence reverted all the changes I did according to the given list.

With Converter 5.0 Build 470252 (as used that version previously with success but with vCenter 5.0): Surpassed the initial error but when pointed to my vCenter 5.1; the Converter would stop responding and get crashed.

I then finally resolved the issue by using Converter 5.0.1 Build 875114. Worked like a charm!

I still haven’t figured it out what could be the issue!  But for now the Converter 5.0.1 is working great with vCetner 5.1 Update 1. But I did figured out the following steps bears no fruit;

  • VSS Shadow Copy service on source machine does not need to be on.
  • Third Party antivirus or backup services on source machine need not to be stopped.
  • Simple file sharing on source machine need not to be disabled.

 

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